SUPPORT PLANS
Our monthly IT Support agreements are designed to be flexible so that they fit perfectly with your individual IT support requirements. 

Unlike other support companies, we do not ask for payments quarterly or yearly in advance, you only pay for the IT support services that you received in the proceeding month.

No matter what your budget is, City Systems have an IT support agreement that will work for you.

Priority Support & Maintenance Agreement (PSMA)
PSMA provides you with our highest level of priority service. This agreement provides IT systems maintenance and support designed for companies with 5 or more users, comprising of several elements, all designed to help your business achieve more. 
System audit and review at the start of your agreement.
Ongoing management through regular visits, supported by on-site maintenance.
Fast support with a guaranteed 15 minutes response time for critical problems.
Savings in hardware, software and licensing costs.

Priority Helpdesk Support (PHDS)
This is a remote helpdesk service.  Every PHDS client receives full remote and telephone support to all desktops, notebooks and servers. Whilst onsite visits are not covered by this agreement, we will provide emergency onsite technical support when required, at a discounted fee for clients under this agreement.
Fast response support desk.
Lower support fees.
Savings in hardware, software and licensing costs.

Priority Helpdesk Support + Health Checks (PHDS+)
All support services above are included in this service option, in addition we perform routine health checks on your servers.

Pre-Paid Support (PPS)
You can purchase prepaid packages of hours which give you full access to rapid response support, as and when you need it.

Pay-as-you-go Support
Pay-as-you-go support is ideal for companies with small IT support requirements. City Systems is happy to provide IT support on an informal basis, charged at an hourly rate. Suitable for
Organisation that have some IT skill in house and only need occasional help.
One off jobs, like virus attack or urgent server support.
Companies where IT is important but not critical to their business.